Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

PLEASE FIX! OR HELP ME ATLEAST!

PLEASE FIX! OR HELP ME ATLEAST!

I am so upset and so sad and what not because I got myself a Spotify account yesterday, set up a premium plan and when I log in ITS NONE OF THE INFORMATION I WROTE! 

I have a very tough and complicated OCD and other psychological handicap and I have been crying all day and been frustrated that I didn't get to have the name I wanted on Spotify although it was confirmed that I had written my desired name.

 

I havent used my Spotify since I saw this and have been  wanting to delete my Spotify because of this but was told that since I have a Student Subscription, I can't use it until NEXT YEAR! 

 

This is so unfair! YOU CHANGED MY NAME without my consent and now I have to pay for it....both economically and mentally. This may seem to be a joke probably to some but this is seriously taking a toll on me, I am so exhausted because I can not think about anything else and music really calms me down, but how can I use it now when all it does is activating my OCD and my mental disability! 

 

PLEASE FIX THE MISSTAKE YOU MADE! 

I have been reading everywhere and it says I cant change the name but how is this going to work for me when I keep getting mental breakdowns because of this?

PLEASE HELP!

Reply
1 Reply

Hey @user-removed, thanks for reaching out to the Community!

I'm sorry to hear this. 

I'd recommend checking out this support article for more info and the next steps to take.

 

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts