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Plan
Premium
Country
Denmark
Device
PC
Operating System
Windows 10
My Question or Issue
All my playlists are gone. When I wanted to use Spotify today, all my playlists were gone, and someone had made a playlist called oof. I deleted that, I've tried all the steps I've seen suggested here, and nothing is working.
And there are no options to recover playlist in desktop app!
Anyone?
Hi there!
Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.
To recover your lost playlists just follow the steps from the attached image 🙂
Thanks!
Thank you, playlists are restored, though it's a shame folders and content aren't restored.
In connection with this I've read about someone else suddenly is allocated access to your account, is there any way of finding out exactly what has happened, so it can be established where the bad has happened?
Hey @sorped,
That’s great news!
I’d recommend reaching out to Spotify for more help with this. Just fill out the online contact form to create a ticket with support. If you would prefer not to send an email, you can reach them on twitter at @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
They can check what might have happened and help you more 🙂
I hope this helps!
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