Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

PREMIUM SERVICE STOP WORKING AFTER BILLING

PREMIUM SERVICE STOP WORKING AFTER BILLING

I have had this problem before where i get the premium service billed and pay for and then cannot access my service can only access the radio... I have no reason why this happens but it's frustrating...

I was just billed on November 25th and now the service doesn't work...

 

 

Please help.

Reply
3 Replies

The same thing happened to me, I was paying premium service for more than a year now and
I never I got the premium services that I paid for.. Please help.....

Hey guys 🙂 

 

Are you sure the payments have all gone through correctly? 

I would suggest you both get in touch with the customer services team using the online contact form and they will be able to look into this for you.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hi guys,

Hammeh is right, for any payments related problems, please use the contact form he mentions. We can't sort out anything here, I'm afraid. Too many personal details are needed.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Suggested posts