PROBLEM WITH PREMIUM FAMILY, PLZ HELP ME ?

[sarrry]

We have attached two member of my adress for the family, all works on the "motheraccount" but the two others trobuleling.

The first doesnt upgrade to premium, i get advertises on that one?
The other one got a payment of her old one recently?

The both account have the status "active" in the family premium link list.

How can i fix this?


Best Regards 

[Alejandro_C]

Hey @sarrry, welcome to the Community!

We'd recommend logging out of the accounts and logging back in. If still no luck, just get in touch with us via this contact form, or on Twitter with the @SpotifyCares handle.

We'll be happy to sort this out.