Paid Premium on desktop, android phone not on premium

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Paid Premium on desktop, android phone not on premium

user-removed
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Hi,

 

Hopefully someone can help.

 

I was on premium on my android phone. I lost bank card and needed to add new card.

 

Instead I paid via desktop. I have premium now on my laptop but my phone app is still at basic service.

 

My play lists are availbale and playable on the laptop however I cannot play my playlists on my mobile.

 

I have synced and logged in and out of both laptop and app.

 

thanks for the help

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user-removed
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Sorted. Payment didnt go through properly

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Joe
Community Legend

When you say you can't play your playlists, are you saying they appear on your android? What happens when you try to play a track - do you get an error message? Your subscription status on this page definitely says you have an active premium subscription?

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user-removed
Not applicable

Sorted. Payment didnt go through properly

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