Paid Premium on desktop, android phone not on premium

[user-removed]

Hi,

Hopefully someone can help.

I was on premium on my android phone. I lost bank card and needed to add new card.

Instead I paid via desktop. I have premium now on my laptop but my phone app is still at basic service.

My play lists are availbale and playable on the laptop however I cannot play my playlists on my mobile.

I have synced and logged in and out of both laptop and app.

thanks for the help

[Joe]

When you say you can't play your playlists, are you saying they appear on your android? What happens when you try to play a track - do you get an error message? Your subscription status on this page definitely says you have an active premium subscription?

[user-removed · Accepted solution]

Sorted. Payment didnt go through properly