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Paid account, but still get ads & no skip

Paid account, but still get ads & no skip

I just started a paid spotify account, but the app still plays ads and does not let me skip songs after a while. Please help!

1 Reply

Hey @cojocojo1,


Here's what to try if you've upgraded to Premium but don't see it in the app:


    • If you're on Premium, try signing out and back into the app.
    • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.


If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂

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