Paid account is gone

SkipT · 2015-01-23

I have had a paid accout for over a year that I logged into with facebook, but now when I login with face book my account is just a free account. My account is on auto pay and you STILL take the money every month. Whats the deal? If you can't fix it then stop taking my money please.

MattSuda · 2015-01-23

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

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