Paid but didn't get premium

[jneal]

So I payed for my premium and my payment has gone through... but I still am on free.

[ErikG]

Hi.

Check your subscription page, can be done here:
https://www.spotify.com/account/overview/
Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

[jneal]

Just tried that, and it didn't work...

[ErikG]

Looks like you need help from Spotify support. They can be contacted here:
Contact form:
https://support.spotify.com/contact-spotify-support
Facebook:
https://www.facebook.com/SpotifyCares
Twitter:
https://twitter.com/spotifycares

[user-removed]

Spoiler

None of their customer service contact information are any help.. is there any other way to contact them because i am having the same issue and they triple charged me

[jneal]

I filled out a from and haven't heard a response yet.