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Paid but no access

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Paid but no access

Casual Listener

Help.....

i have paid for premium (incl payment confirmation and username) 

but when trying to login, it says “ no active account”. 

What do to ? 

Maybe more interesting, who can help ? 

Because after sending several messages without reply (yep, did check my spam) 

i’m getting a bit desperate or even frustrated 

4 Replies
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Re: Paid but no access

Roadie

Hi @Jorik26, welcome to the Spotify Community!

 

Can you make sure you're logging with your correct information? Also, a screenshot of the error would be helpful.

 

We'll see what we can suggest 🙂

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Re: Paid but no access

Casual Listener

Dear Aimee, 

 

thanks for your reply. 

In the attachment a screenshot. 

DB06D979-C10A-4BAF-9164-28FF74A9DAC7.png
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Re: Paid but no access

Newbie

I am also experiencing this problem. My spotify account worked fine last night but upon waking up I encountered difficulties logging in. 

146C17F2-D6BC-4DDC-9D64-5A16B6EB3DD6.png
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Re: Paid but no access

Casual Listener

Hello, 

any news yet ? 

Would like to start using Spotify again. 

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