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Hi @ksinclair, welcome to the Spotify Community!
Please follow the steps bellow:
- Check your subscription page. Your status should be Premium.
- If you're on Premium, try signing out and back into the app.
- If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.
Let me know if this helps!
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