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Ok, This is the 2nd time this has happened, I have been paying for a premium account for some time now. I really wish there was a number to call or something other than email because this is very frustrating. I tried to link my email to my facebook, which is registered under a different email. Not a problem, so i thought, i can just add my spotify account email to my facebook and all will be well... Wrong, now i cant even log in to spotify anymore. And none of my music is there when i log in using facebook details..
Last time this happened i emailed back and forth with a gentleman named Adam. he had this to say
"On Tue, Apr 24, 2012 at 6:31 AM, Spotify Support <support@spotify.com> wrote:
__________________________________Hello,
Thanks for your email. Firstly, I would like to apologise for the delay in communication. Please be assured that it is not our habit to leave our customers waiting.
I have located your account and have removed, what appears to be, a broken duplicate. As this has been paid for I have included a 3 month Unlimited code to redeem against your account. This will remove those pesky adverts.
Let me know if you need anything further.Best Wishes,
Adam
Spotify Customer Service "
Details can be added upon moderator request about my premium accound email and other information
i would really appreciate a reply on this subject, i am a paying customer and this is the second time this has happened. I understand you are sorting other issues out as well but i have emailed support@spotify.com over a week ago.
There seems to be a lot of emails that Spotify has to look through right now. This is currently creating delays.
I wish there is something that I could do, but I don't work for Spotify.
Hopefully a Spotify employee sees this thread within the next 24 hours.
Thank you Mattjsrules. Me too.
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