Ok, This is the 2nd time this has happened, I have been paying for a premium account for some time now. I really wish there was a number to call or something other than email because this is very frustrating. I tried to link my email to my facebook, which is registered under a different email. Not a problem, so i thought, i can just add my spotify account email to my facebook and all will be well... Wrong, now i cant even log in to spotify anymore. And none of my music is there when i log in using facebook details..
Last time this happened i emailed back and forth with a gentleman named Adam. he had this to say
"On Tue, Apr 24, 2012 at 6:31 AM, Spotify Support <firstname.lastname@example.org> wrote:
Thanks for your email. Firstly, I would like to apologise for the delay in communication. Please be assured that it is not our habit to leave our customers waiting.
I have located your account and have removed, what appears to be, a broken duplicate. As this has been paid for I have included a 3 month Unlimited code to redeem against your account. This will remove those pesky adverts.
Let me know if you need anything further.Best Wishes,
Spotify Customer Service "