Paid for Premium but account is free.

[user-removed]

I had to close my dawn petersen account on spotify because i had signed up with facebook and i had closed my facebook account. I am almost certain that I paid for a premium membership when i opened a new account under ******@gmail.com. all of a sudden today, i am getting ads in between my songs. i also noticed that my playlists are only showing up on my phone and not when i use a desktop.

[KatesHere]

Hey there @user-removed, welcome to the community!

Don't worry, we can fix this! It sounds like you may not be logging in the right account 🙂 You can follow this survey that will help point you out in the right direction. If that doesn't help, try the following:

Let me know how it goes!

K