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Paid for Premium, but didn't get it. The promised refund is taking a very long time.

Paid for Premium, but didn't get it. The promised refund is taking a very long time.

Hi,



I bought the Premium version on 29th of February, but my Spotify application never turned into Premium (it remained Unlimited). I contacted Spotify Customer Support, and we sent e-mails back and forth for a week, and because the problem could not be solved, they promised me a refund. But it has already been a month since the last contact from Spotify Customer Support.  I've sent 3 e-mails without any answer, and I haven't got the refund on my Visa-account.



Can you please help me?

Reply
1 Reply

Hi Pikkulisko- Not a problem. A response to the case you've opened with us is on the way now.

Have a look in your inbox when you get the chance.

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