Paid for Unlimited, have receipt, Spotify says I have Free

[user-removed]

I had a free account on another computer, upgraded to Unlimited, downloaded the software, paid and received confirmation, yet Spotify still shows I have a Free account.  Someone help, or cancel my account now, please.  Thanks.

[user-removed]

Hey,

Just log out and login back to Spotify from File in Spotify.

Hope this helps!

[Liam]

---

@user-removed wrote:

I had a free account on another computer, upgraded to Unlimited, downloaded the software, paid and received confirmation, yet Spotify still shows I have a Free account.  Someone help, or cancel my account now, please.  Thanks.

---

Hi 🙂

Please click File --> Logout, then login again - that should update the program 🙂

[MattSuda]

If you still can't get Spotify to activate with your current subscription:

Spotify can help you with this if you contact them directly.

A reply may take some time due to a heavy amount of emails.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly.

[Sam]

Lowdbrent - When you do log in, make sure you use the username 'handybrent' and your Spotify password. Not your Facebook details.