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Paid for Unlimited, have receipt, Spotify says I have Free

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Paid for Unlimited, have receipt, Spotify says I have Free

user-removed
Not applicable

I had a free account on another computer, upgraded to Unlimited, downloaded the software, paid and received confirmation, yet Spotify still shows I have a Free account.  Someone help, or cancel my account now, please.  Thanks.

4 Replies

Re: Paid for Unlimited, have receipt, Spotify says I have Free

user-removed
Not applicable

Hey,

 

Just log out and login back to Spotify from File in Spotify.

 

Hope this helps!

Re: Paid for Unlimited, have receipt, Spotify says I have Free

Liam
Community Legend

@user-removed wrote:

I had a free account on another computer, upgraded to Unlimited, downloaded the software, paid and received confirmation, yet Spotify still shows I have a Free account.  Someone help, or cancel my account now, please.  Thanks.


Hi 🙂

 

Please click File --> Logout, then login again - that should update the program 🙂

Re: Paid for Unlimited, have receipt, Spotify says I have Free

MattSuda
Rock Star 24
Rock Star 24

If you still can't get Spotify to activate with your current subscription:

 

Spotify can help you with this if you contact them directly.

A reply may take some time due to a heavy amount of emails.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly. Smiley Happy

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Paid for Unlimited, have receipt, Spotify says I have Free

Sam
Spotify
Spotify
Lowdbrent - When you do log in, make sure you use the username 'handybrent' and your Spotify password. Not your Facebook details.
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Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

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