Paid for family premium but account is still free?

[Jade24]

Hoping people can help out with this. I am part of a group that paid for Spotify Premium Family, but out of all the people in the account, mine suddenly switched right back to being free.

I received an email to verify my address and put in the same postal code as all the other members, and there didn't seem to be an issue since I never got another email, but my premium subscription has suddently been revoked.

[MonicaM_Bogota]

Hi @Jade24!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.