Announcements

Help Wizard

Step 1

NEXT STEP

Paid for premium, but can't cancel the subscription because of my forgotten password.

Solved!

Paid for premium, but can't cancel the subscription because of my forgotten password.

Hi there, i really need help to cancel my subscription for now, can't get it off the automatic payment, because i can't remember my spotify password 😕
Please help me 🙂  

 

And it says that my email is "", so please don't send emails to the other one, it doesn't even exist. 

Reply

Accepted Solutions
Marked as solution

I suggest you contact support so they can help you with this

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

You'll be able to contact them without signing in. Make sure to include all your account details 

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

I suggest you contact support so they can help you with this

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

You'll be able to contact them without signing in. Make sure to include all your account details 

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks

You're welcome 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts