Paid for premium but doesn't work

[JMark52]

Hi, 

a few minutes ago i created an new spotify account on my samsung tablet. I had already paid for premium. 

Afther that i wanted to sing in on my smartphone. This indicated the username and password were not correct. So i created i new password. 

after that I have logged in again on both devices. but i don't have a premium account anymore,but the amount of 0.01 cents has been deducted from my bank account.

What is happend? and how can i solve this problem?

[MaríaCamila · Accepted solution]

Hey @JMark52, welcome to the Spotify Community!

It might be possible that you have two different accounts. The information in here could help you out.

Also, let us know if this happens in another device.

Hope to hear from you soon 🙂