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Paid for premium, but it doesn't work

Paid for premium, but it doesn't work

I bought spotify premium on an offer (3 months for 9 dkk), but when I log onto spotify it's not premium and there are adds like when you don't have premium. Does anyone know how to fix it?

1 Reply

Hey @mettebn, thats uncomfortable! 


Please check the following troubleshooting: 

If you still running trough the issue, please make a topic in Help > Accounts and Subscriptions instead, and we`ll try to figure this out!


  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.


MartinStoichkovSpotify Star
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