Paid for premium, but it hasn't updated.

[Amritabhatia742]

I have paid for Spotify premium and it hasn't updated. There is no confirmation email either. However the transaction is on my PayPal. What shall I do ???

[Steph_B]

Hi there!

Can you make sure that this payment isn't pending/pre-auth?

Keep us posted.

[Amritabhatia742]

Hi, the payment has gone through I have checked, It isn't pending/pre auth.

[Steph_B]

In this case, it'd be best if our Accounts team looks into this. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.