Paid for premium no premium

[RacBollard]

Bought a subscription through vodafone last night and it's saying here it free and on Vodafone it's saying I'm subscribed. help. Went through all the trouble shooting

[Skyllful]

Hey there, could you better explain what exact troubleshooting you did? It'll help us better diagnose and troubleshoot even more! 😉

[RacBollard]

Logged out and logged back in repeatedly and un installed Spotify and downloaded again per instructions on the Spotify site

[Skyllful]

Are you sure you didn't use a separate account through Vodafone?

[RacBollard]

Always use the same account and I sign in with Facebook

[Skyllful]

• Check your subscription page. Your status should be Premium. 
• If it says Free, check the receipt we emailed you.
• Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

[RacBollard]

I didn't get an email.

[Skyllful]

OK, I checked out Vodafone's site. Have you activated your account yet?

If not, click the link in the text they should've sent you; if you missed the text, send Entertainment to 97613 and they'll resend it.

[RacBollard]

Yes because I'm a repeat subscriber

[Skyllful]

I'm sorry for the waste of your time but now I do not know, at all, what to do. Please contact Spotify Customer Support or Vodafone Help and Support to help resolve your problem, thank you and have a great day!