Paid for premium, only have access to free

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Re: Paid for premium, only have access to free

willwellness
Newbie

I've been charged momthly since january to my credit card and cant never log as premium. Either you owe me 6 months of free subscription or $594 Mexican pesos.

and of course I need my premium service ASAP

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Re: Paid for premium, only have access to free

Susanacs13
Newbie

hi,

I have some issues with my account; yesterday I tried to pay for the month on premium subscription, then on the screen appeared a message saying it wasn´t possible to pay at the moment. Later, when I looked on my mail there were TWO charges on my bank account for the spotify premium service, but  when I log in the app it still works on the FREE subscription.

I already tried the suggestions I read about logging with your name, mail and facebook; I´ve checked and I don´t have any other account, and to deleate to redownloaded the app is done too.

Can someone please tell me what the problem seems to be?

 

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