Paid for premium, only have access to free

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Paid for premium, only have access to free

wittaker003
Casual Listener

I paid for premium subscription and the amount was deleted from my bank account but I still only have access to the free subscription. I have logged out and logged back in. I have deleted the app on my iPhone and redownloaded it. Nothing seems to be working.

 

Any suggestions?

11 Replies

Re: Paid for premium, only have access to free

Rock Star 24
Rock Star 24

Hey @wittaker003,

 

If you could answer the questions below we can get a better idea of what's happening here and help.

1. When you log into your account did you use an email address or your Spotify username?
2. Do you see all your playlists in the account?
3. Could you please attach a screenshot of what you currently see when you sign in?

MaximRock Star 24
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Re: Paid for premium, only have access to free

wittaker003
Casual Listener

1. I logged in with my email address.

2. I don't have any playlists.

3. It says I am "free" and to "upgrade to premium". 

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Re: Paid for premium, only have access to free

Rock Star 24
Rock Star 24

@wittaker003

 

Try logging in with your username instead of your email address.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Paid for premium, only have access to free

wittaker003
Casual Listener

I'm sorry. I've been logging in with my username the entire time. It doesn't recognize when I tried to login with my email address. Any other suggestions?

Re: Paid for premium, only have access to free

Rock Star 24
Rock Star 24

 

@wittaker003

 

Please click on the button below. It'll then take you through a survey to point you in the right direction:

 

Screen Shot 2015-10-29 at 11.24.24 AM.png

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Paid for premium, only have access to free

twallner
Casual Listener

When I click this link I only get to a page where I can't do anything, nor finding a solution. So please:

 

1. I have been a Premium customer since long time. For some reason your application on both mobile and laptop's etc need to upgrade. Please set this back to Premium as I am paying for asap.

Second: I need to understand that my user credentials has not been leaked from Spotify. Can you please confirm this.

Account details and proof of purchase you can find in my account information. I have used the same login procedure for years.
 
Many thanks in advance,

/Tommy

Re: Paid for premium, only have access to free

alexanderhall
Casual Listener

 

Did this help, I have the same problem and nothing works!!!

Re: Paid for premium, only have access to free

Ambivalence
Community Legend

Hello @alexanderhall,

you should be able to contact Spotify staff here - https://support.spotify.com/contact-spotify-support/?contact and they shall contact you back between 24 to 48 hours!

 

We hope you have fun with Spotify!

- Brian


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Re: Paid for premium, only have access to free

twallner
Casual Listener
Mycredit card had been replace by the bank. Good luck.
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