Paid for premium twice on 1 account

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Paid for premium twice on 1 account

MeXmeT
Regular

On December 15, 2017, Spotify premium was charged.

but 3 days later (18.12.2017) Spotify again got premium money from me.

Please send me money. 

11 Replies

Re: Paid for premium twice on 1 account

MeXmeT
Regular

<removed sensitive information>

<removed sensitive information>

Re: Paid for premium twice on 1 account

Rock Star 11
Rock Star 11

Hey @MeXmeT,

 

Welcome to the forums!

 

Could you please take a look here, which is your receipt's panel: https://www.spotify.com/account/subscription/receipt/ and let me know exactly what is shows?

 

I will be right here. 

 

 

Robert_WRock Star 11
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Re: Paid for premium twice on 1 account

MeXmeT
Regular

It shows that the money was received on 18.11.2017, but nothing like that happened. (Screenshot 1) Because there was no money on my card. The premium was not active because no money was taken. But 1 month later (15.11.2017), when I paid money for my wage, it paid me for the previous month (2nd Screenshot). On 18.12.2017 (3 days after) the subscription fee again. So the extra 13.99 Turkish Lira was taken by Spotify. <snip - Moderator edit> 

Re: Paid for premium twice on 1 account

MeXmeT
Regular

answer?

Re: Paid for premium twice on 1 account

Rock Star 11
Rock Star 11

Hey @MeXmeT,

 

Could you first confirm that you indeed only have the one account by going here:

 

https://support.spotify.com/article/do-i-have-an-additional-account/

 

Let me know how it goes. I will be right here :)

 

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Paid for premium twice on 1 account

MeXmeT
Regular

yeah i have one account.

Re: Paid for premium twice on 1 account

Rock Star 11
Rock Star 11

@MeXmeT,

 

Thanks for getting back to me.

 

In this case it would appear that this would be a 'pending' payment, and as such you would not of been charged. As such it should be returned to you by your bank in a few days. 

 

Your bank would be able to provide any more information :)

 

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Paid for premium twice on 1 account

Rock Star 11
Rock Star 11

Hey @MeXmeT,

 

Any update on your issue?

 

I have had someone take another look at this from Spotify's end. I would like to add, if you still are waiting on the funds to contact support directly here:

 

 emailFacebook or Twitter. They will take a look at your account backstage to help you.

 

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Paid for premium twice on 1 account

MeXmeT
Regular

already no refund here. i want my money

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