Paid for unlimited, payment took, no upgrade

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Paid for unlimited, payment took, no upgrade

Newbie

I paid for spotify unlimited, and the payment has been taken from my paypal, yet my account still says that I am using spotify free and it won't change when I open spotify. What's going on?

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Re: Paid for unlimited, payment took, no upgrade

Community Legend

Hi, and welcome to the community!

 

Make sure you're logging into the right account, it's suprisingly easy to have both a facebook login and a Spotify login!


Try reinstalling the application.

 

If it persists; I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

 

Anthony 🙂

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