Help Wizard

Step 1


Paid for unlimited, payment took, no upgrade

Paid for unlimited, payment took, no upgrade

I paid for spotify unlimited, and the payment has been taken from my paypal, yet my account still says that I am using spotify free and it won't change when I open spotify. What's going on?

1 Reply

Hi, and welcome to the community!


Make sure you're logging into the right account, it's suprisingly easy to have both a facebook login and a Spotify login!

Try reinstalling the application.


If it persists; I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.


Anthony 🙂

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