Paid for unlimited, payment took, no upgrade

[BenParkin]

I paid for spotify unlimited, and the payment has been taken from my paypal, yet my account still says that I am using spotify free and it won't change when I open spotify. What's going on?

[Taylor]

Hi, and welcome to the community!

Make sure you're logging into the right account, it's suprisingly easy to have both a facebook login and a Spotify login!

Try reinstalling the application.

If it persists; I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂