Paid twice for Premium but I continue in Free

[vanytu]

Hi,

 Yesterday I paid for premium by first time and now I've paid it again.

I've tested everything: install the app, change the pwd, i've tried to acces with my spotify user and with my facebook account. 

I continue in free account.

Please help!

[LordRollin]

Hi @vanytu. If you find that you've been charged but have not received premium, please take a look at this thread. It contains several trouble-shooting steps that should remedy the issue, and if not, information on how to contact Spotify support to escalate the issue. Run through that first, and that should hopefully solve the issue of not receiving premium. Let me know the outcome, and from there we can look at as to why you've been charged twice. Please let me know if you run into any trouble along the way or have any questions.

[vanytu]

Hi,

My subscription page says Free.

I didn't receive any check in my mail box (Inbox, spam, etc) when I paid premium. 

I've reinstalled the app again in PC and I continue in free.

I log in with spotify user and facebook account and I continue in free.

What I can do???

Thanks!

[LordRollin]

Hi @vanytu. Then you'll want to get in touch with support. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

[vanytu]

Thanks.

I've contacted with Spotify support.

I'm waiting for a response ...

[vanytu · Accepted solution]

Finally, there was any error with my bank credit card payments and Spotify didn't received them.

Therefore, my spotify account continues in free.

Thanks for your help.