Paid with Paypal, still being charged?

[samc40]

Four days ago I paid for 12 months of Premium with PayPal. I have an automatic subscription tied to my debit card, but a lack of funds.

For the past two days I've been getting payment failed messages on both my desktop and Android app, although my account still says Premium.

Do I just need to wait for the automatic subscription payments to stop? I'm assuming PayPal payments might take a little to click over?

[Maxim · Accepted solution]

Hey @samc40,

I'd recommend reaching out to Spotify Support so they can take a closer look at your account:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[samc40]

Thank you! It's all fixed now. 😄