Password Reset Due To "Suspicious Activity"

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Password Reset Due To "Suspicious Activity"

WareNetwork2000
Visitor

Plan

Free

Country

America

Device

PC

Operating System

Windows 10

 

My Question or Issue

 

Today, I was forced to reset my password by Spotify. They logged me out of my account and they sent me my E-Mail.

 

"To protect your Spotify account, we've reset your password due to detected suspicious activity."

 

What suspicious activity? There has been no suspicious activity on my account. They didn't even explain exactly what I did. They were just vague about it. When I went to change my password, Spotify wouldn't let me change it back to my old password, so I have to get used to a new password.

 

Has this happened to any of you? Is there any way to get Spotify to change my password back to my original password or do I have to create a new account to use my old password?

10 Replies

RJHsiao
Visitor

Hmm It really cool that I also received the email today, and It makes me confused because:

  1. If "suspicious activity" really happen, how can I check when and what IP that make "suspicious activity" happened?
  2. I use my Facebook account to create Spotify account and login without set another password for spotify. If "suspicious activity" really happen, how can it happened without triggering Facebook's security detection?

Alex
Moderator
Moderator

Hey there @RJHsiao,

 

Thanks for reaching out about this in the Community!

 

You can't vie what IP or device has tried to access your account. The email you've received should have a country of the entry listed.

 

Note that this automated security response could be triggered if you've entered a wrong password several times as well.

 

Hope this info helps. Don't hesitate to reach out again if you have questions.

AlexModerator
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LolRoll
Music Fan

Yeah I am having the same problem. Spotify has reset my password twice in the past weeks now. I am slowly running out of passwords. I am travelling frequently and this is just silly. Especially, because they are not providing a clear reason why they feel like resetting my password.

Please stop this practice, it is not particularly useful from a security perspective and likely even harmful.

kavirnya
Visitor
+1 This is plain stupid. I'm on a bike ride for hours and suddenly Spotify throws a login screen. I just realise when I get home and read my emails that Spotify simply disabled my password and forces me to create a new one. Ridiculous.

Petya
Community Legend

Hey there @ReeceN and @WareNetwork2000,

 

Thanks for reaching out to us.

 

We take security very seriously. In order to avoid potential issues, we might reset an account's password.

 

Don't worry! Here you can choose a new password. Then you can log in with your new password and enjoy your favorite jams.

 

Tip: You can also log in to your account page, scroll down, and select SIGN OUT EVERYWHERE as additional step to secure your account.

 

Hope this was helpful for you. If you have questions, you know where to find us.

 

 

 

 

PetyaModerator
 
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ReeceN
Casual Listener

Your saying that spotify users have the ability to Reset there own password? Wow how kind of spotify. That is not the issue here!

The issue is that Spotify are forcing users to change the password on my account as well as others if they trigger a security trap.  This means that we also cant change our password back to the one we want to used because "You have used this password previously". 

The user should be given the option / notified and recommended to change there password because of X reason (Security trip)  but not FORCED! 

If its tripped the security, Maybe give the user the ability to Authorize a log in location or do a One-time pass code to allow to log in. 

No matter what, you NEVER force your customers to change anything. If i want my password to stay the same, you should also let me use old passwords IF I CHOOSE TO DO SO !

PrettyMuchSwiss
Composer

Hey there, thanks for reaching out to the community.

Yes, this is a thing Spotify does when it detects any unusual activity. I don't really know, and you probably can't either, but there is definitely a reason for this.

I never had this issue, so correct me if I'm wrong, but if Spotify won't let you change your password back on your account page, I'm afraid you'll have to get used to a new password.

I hope my answer was somewhat helpful, and I wish you a great day.

ReeceN
Casual Listener

Unfortunately what you just said, did not help what so ever, you also just literally changed the words around of the original comment / issue report.

Any company that FORCES a password change, cares less about security than others as it forces people to use weaker passwords, companies like Microsoft realized this and made this change ages ago.

I have had the same issue when i used my VPN on my computer whilst listening to music whilst doing secure work.

Unprofessional Spotify Inc.

crash2k0
Casual Listener

No wonder you are being asked to reset your password if you are listening through a VPN. A VPN tells Spotify you could be anywhere. Sounds suspicious to me.

But, saying that, I am now getting a similar problem. LOL

M.

NPatch
Casual Listener

Actually not suspicious at all. Especially now during the covid situation, many are forced to work remotely and many employers do so using VPN(for which they don't always approve any kind of traffic just to allow employees to listen to music for example). We've had issues with Viber as well.

I agree with the OP that some information about the login attempt would be helpful. Also two-step auth like OTP would further validate whether it was suspicious or not. If VPN is the only issue, I shouldn't have to change password if I can validate the attempt using OTP.

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