Password Reset Not Working

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Password Reset Not Working

josh941
Casual Listener

Plan

Premium

Country

United Kingdom

Device

Samsung Galaxy A5

Operating System

Android

My Question or Issue

 

I have a spotify premium family account with the following username  - marzy94. My password seems to have been changed and when I use the reset password link i do not receive an email. Could it be possible that someone has hacked my account and the password reset link is been sent to them. I have had to set up this account for the forums because i cant login to my usual account to get any help. Can someone please help?

 

Regards

Josh

 

3 Replies

Re: Password Reset Not Working

Rock Star 11
Rock Star 11

Hi @josh941!

I'm sorry to hear you're having trouble with this. It sounds like someone else may have gained access to your Spotify account. I'd recommend checking out this Support article for the next steps to take.

 

Let me know how things go!

Jose_MRock Star 11
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Note: I'm not a Spotify employee.

Re: Password Reset Not Working

josh941
Casual Listener

Hi Jose,

 

Thank you for your reply however the link you stated tells me to use the password reset. I have tried this and I dont recieve an email so I cant change my password. Any advise to get around this? 

 

Josh

Highlighted

Re: Password Reset Not Working

Rock Star 11
Rock Star 11

Hello @josh941!

 

If you follow all the steps in the article I mentioned above, you can learn how to get in touch with Spotify. They'll be able to take a look backstage and hopefully solve this as soon as possible. 

 

Hope this helps!

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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