Password doesn't work and no response from Support - 5 days and waiting

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Password doesn't work and no response from Support - 5 days and waiting

Mez

Hi all,

 

My Facebook linked account and password works fine on the website.

However when I use the same Facebook password on the App on my Mac - it says incorrect.

I did all the support steps including the changing my Facebook password etc and retrying - no joy.

 

Sent a support ticket in 5 days ago - and zero response from Spotify bar the auto email to acknowledge the ticket with the case number.

Checked Spam/Trash etc to ensure I had not missed it.

 

Any other ideas how I can force the app to synch with the password?   The application doesn't have a button to click like the web to log on with Facebook it just states use either Spotify or Facebook.

 

Thanks for any tips!

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Peter__

Yeah, its a bit of a messed up system but if you reply it will go straight to an advisor 😉 

I have also escalated your case to the community team to chase up, 5 days is a bit extreme! 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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5 Replies

Peter__

Have you tried replyng to the automated email reply even if it is from no reply@spotify.com?

If you post that case number here I will see if I can get it chased up for you. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Mez

Hi Peter

 

Thanks for the reply.

 

I didn't think to, based on the "Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it."

That will teach me! 🙂

 

The Case #: 00684064

 

 

Marked as solution

Peter__

Yeah, its a bit of a messed up system but if you reply it will go straight to an advisor 😉 

I have also escalated your case to the community team to chase up, 5 days is a bit extreme! 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Mez

And - due to somebody far more savvy that I, it's resolved!

 

The actual issue was Facebook - I had login approvals set and for some reason even those I authorised Spotify as an app it was blocking it (even when I was saying it was recognised).

 

Mystery sorted - thanks for your help!

Peter__

Awesome 🙂 

Glad its sorted!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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