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Password forgotten

Password forgotten

Hello
I receive an email to reset my password but once I enter the new password and click ok, immediate message saying link no longer available, has expired, but I do it immediately after receiving the link!
Reply
1 Reply

Hey, @Thelovio

Let's try this, this should solve the problem that you're having!

  1. Try the reset again
  2. From the email, open the password reset link in a different browser, or a private/incognito window.

If that doesn't fix it, you'll need to reach out to Support 🙂

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message!@SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a message Spotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get an automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

 

Let me know if I can help you with anything else? 🙂

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