Password lost in the space

[aitaniii]

Last week-end I entered to my Spotify in my PC. After the login, suggested  me to update the spotify version. I did it. After that, a new login dialog was showed, but with the password field was empty. I tried my password but not worked. I went to the option to reset my password and sent the instruction to my hotmail account, but I've not received. I tried multiple times but without success. Spotify web said that the reset password links has been sent, but I've not received nothing. It's not in the spam mail.

How I can reset my password ?

Thanks in advanced

[aitaniii]

I'm using the account of my wife to post this help request 🙂

[Sam]

Hi,

Welcome to the Community! What's the username you use to login to your Spotify? Just in case there was a mistake in the email address in your account, is it ok if I send you an email via your wife's email address to confirm some security details?