Hi. Unfortunately the reset has not worked. I think the problem may be a bit deeper. Many years ago I set up an account under my college email account (@umich.edu), when I graduated the account forwarded to my gmail acount. Over time I forgot about the account and opened a new account under a "usermane" (NateBK) instead of an email address and used my @gmail.com address to link to the accout. NateBK was upgraded to a Premium account and it appears it has been hacked, becuase every time I do a password resent I do not get the email. If I do a password reset under the @umich.edu account, I get the email.
ALSO, I found the email in my in-box that suggests a hacker. See below.
I would really appreciate finding out how I can fix this.