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Password reset does not come to my email

Password reset does not come to my email

Plan

Premium

Country

Usa

Device

(iPhone 10

 

My Question or Issue

this past week my account suddenly stopped working and I am unable to do the password reset. The email does not appear in my in box or spam. 

 

Reply
6 Replies

Hey @Natebk, I'll be more than happy to help you.

 

Could you try resetting your password here? If that doesn't help, try resetting it using a different browser or incognito mode?

 

If you're still having issues, please let me know what happens after you submit the password reset request.

 

Let me know how this goes 🙂 

Billy-JSpotify Star
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Hi. Unfortunately the reset has not worked. I think the problem may be a bit deeper. Many years ago I set up an account under my college email account (@umich.edu), when I graduated the account forwarded to my gmail acount. Over time I forgot about the account and opened a new account under a "usermane" (NateBK) instead of an email address and used my @gmail.com address to link to the accout. NateBK was upgraded to a Premium account and it appears it has been hacked, becuase every time I do a password resent I do not get the email. If I do a password reset under the @umich.edu account, I get the email.

 

ALSO, I found the email in my in-box that suggests a hacker. See below.

 

I would really appreciate finding out how I can fix this.

 

image1.jpeg

chack for mispellings case sensetive

Hey @Natebk,

 

Thanks for getting back to me!

I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

 

Have a great day 🙂

Billy-JSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Is there a good phone number I can call to get this resolved? 

Hey @Natebk,

 

Unfortunately, Spotify doesn't offer phone support at the moment. I'd recommend checking out the link I provided in my last reply to get in touch with Customer Support.

 

Have a nice day 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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