Password reset does not come to my email

Reply

Password reset does not come to my email

Natebk
Casual Listener

Plan

Premium

Country

Usa

Device

(iPhone 10

 

My Question or Issue

this past week my account suddenly stopped working and I am unable to do the password reset. The email does not appear in my in box or spam. 

 

6 Replies

Re: Password reset does not come to my email

Rock Star 22
Rock Star 22

Hey @Natebk, I'll be more than happy to help you.

 

Could you try resetting your password here? If that doesn't help, try resetting it using a different browser or incognito mode?

 

If you're still having issues, please let me know what happens after you submit the password reset request.

 

Let me know how this goes :) 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Password reset does not come to my email

Natebk
Casual Listener

Hi. Unfortunately the reset has not worked. I think the problem may be a bit deeper. Many years ago I set up an account under my college email account (@umich.edu), when I graduated the account forwarded to my gmail acount. Over time I forgot about the account and opened a new account under a "usermane" (NateBK) instead of an email address and used my @gmail.com address to link to the accout. NateBK was upgraded to a Premium account and it appears it has been hacked, becuase every time I do a password resent I do not get the email. If I do a password reset under the @umich.edu account, I get the email.

 

ALSO, I found the email in my in-box that suggests a hacker. See below.

 

I would really appreciate finding out how I can fix this.

 

image1.jpeg

Re: Password reset does not come to my email

donbergaaas
Composer

chack for mispellings case sensetive

Re: Password reset does not come to my email

Rock Star 22
Rock Star 22

Hey @Natebk,

 

Thanks for getting back to me!

I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

 

Have a great day :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Password reset does not come to my email

Natebk
Casual Listener

Is there a good phone number I can call to get this resolved? 

Re: Password reset does not come to my email

Rock Star 22
Rock Star 22

Hey @Natebk,

 

Unfortunately, Spotify doesn't offer phone support at the moment. I'd recommend checking out the link I provided in my last reply to get in touch with Customer Support.

 

Have a nice day :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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