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Step 1


Password reset email not received

Password reset email not received


    I have pressed the password reset button many times and the email is not sending to my email account. It is not possible that I am using the wrong email address as I only have one email account. Your websites contact form is not helpful because it will not let me view it to fill it out without being able to log in to my account. I am currently paying for premium and I have accessed it from my phone with no issues prior to this. For whatever reason, it logged me out today and isn’t accepting me login. How do I get back into my account since your “send email” option is not working? 


My Question or Issue


1 Reply

Hey @user-removed, welcome to the Spotify Community!


That's odd. The reset password option works fine from our end. Could you give another try here? We suggest that you try it from a computer, using a Google Chrome incognito window. 


Also, open your email address from that incognito window if possible and make sure to check both your Inbox and your Spam folder for any recent messages from Spotify.


Let us know how it goes. 


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