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Password reset error

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Password reset error

Casual Listener

Plan

Premium

Country

USA

Device

PC

Operating System

Win10

 

My Question or Issue

On 2/22, I receievd an email from Spotify saying "We’ve noticed unusual activity related to your account. To protect its security, we've reset your password.  To create a new password so you can log back into Spotify, simply click the big green button below."

 

I clicked said button, but the password reset email never arrived.  I checked spam, and confirmed that I'm checking the right email address.  Subsequent password reset attempts had the same result.  I have a cached login to spotify.com, but I can't change my password there either, because my old password is no longer correct.

 

What can I do?

 

Username "thecobbler", account *snip* .

 

Thanks.

 

-Dan

 

 

 

2 Replies
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Re: Password reset error

Rock Star 18
Rock Star 18

Hey there @9-8twmz_94gtt,

 

Sorry to hear you're having this issue.

If you've already checked all e-mail addresses the might be connected to your account and the spam/junk folders, please reach out to support using this contact page and have them get a closer look at you account.

 

I'm always around if you need further help 😃

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
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Re: Password reset error

Casual Listener

Will do, thanks.

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