Announcements

Password reset not working

Solved!
Reply

Password reset not working

user-removed
Not applicable

Apparently I've forgotten my password.

I've tried to reset it via the "Forgot your password?" link several times over the past 2 weeks.

I also opened a case (#00863814) but didn't get any further with that, either.

I've checked my spam, nothing.

I did, however, recieve an email thanking me for taking a 48 hour trial of premium, when I already have a premium subscription, so now I'm just confused.

Any help would be greatly appreciated. - Megan

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Solution!

Re: Password reset not working

Spotify
Spotify

Hi Megan, you've made a second account via your Facebook. 

 

First, please follow the steps here to combine the accounts: Missing playlists/ Premium disappeared

 

Then reset your password but be sure to enter your username (not your email). If you still can't sign in just shout. 

View solution in original post

Highlighted
Solution!

Re: Password reset not working

Newbie
I have clicked the reset password then comes up the page to type in new password as soon as I type it in it tells my form expired
Please help

View solution in original post

28 Replies
Highlighted
Solution!

Re: Password reset not working

Spotify
Spotify

Hi Megan, you've made a second account via your Facebook. 

 

First, please follow the steps here to combine the accounts: Missing playlists/ Premium disappeared

 

Then reset your password but be sure to enter your username (not your email). If you still can't sign in just shout. 

View solution in original post

Highlighted

Re: Password reset not working

user-removed
Not applicable

Thank you!!!

Highlighted

Re: Password reset not working

Newbie
Please help, I really want to renew my subscription to spotify, but cannot reset my password to do so. I have tried to use the usual reset, but get no email, then I have emailed but no response, so replied to the auto reply. There may be 2accounts registered to the same email if that helps, but I do not want to use the one connected to Facebook. Can someone from spotify please help me?
Highlighted

Re: Password reset not working

Community Legend

@Jenypi123 wrote:
Please help, I really want to renew my subscription to spotify, but cannot reset my password to do so. I have tried to use the usual reset, but get no email, then I have emailed but no response, so replied to the auto reply. There may be 2accounts registered to the same email if that helps, but I do not want to use the one connected to Facebook. Can someone from spotify please help me?

If you have replied to the automated email someone should get back to you within 24 hours normally. If not, can you post your case number (#) from the automated reply here? We can ask for it to be chased up for you. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Password reset not working

Newbie

Hello Spotify

 

I have signed up to spotify premium (one day ago). But when I try to use spotify through my Sonos sound system I keep getting the message that I need to download premium. I've checked my credit card and I have been charged for spotify premium.

 

What's going on Spotify? Please fix this

 

Thanks 

Highlighted

Re: Password reset not working

Community Legend

If it shows that you have an active premium subscription here, you just need to activate your sonos system as outlined here.

Highlighted

Re: Password reset not working

Newbie
I am trying to invite a family member but when she tries to accept the invitation - it says she already has an account but she can't remember her password. So she tried to reset it but it won't let her, when she enters the new passwords to verify they match and hits submit, a new page appears saying the form has expired? Any help???
Highlighted

Re: Password reset not working

Community Legend

@Pbaldizon2001 wrote:
I am trying to invite a family member but when she tries to accept the invitation - it says she already has an account but she can't remember her password. So she tried to reset it but it won't let her, when she enters the new passwords to verify they match and hits submit, a new page appears saying the form has expired? Any help???

@Pbaldizon2001 Hey there! Can you try clearing the cache/cookies or using a different web browser? Let me know if that works!

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

Highlighted

Re: Password reset not working

user-removed
Not applicable

hey! For my premium acc [Nickname "raffael.pulfer"], i forgot the password, so i tried to reset it... i got the message that i should recieve the email but i never did recieve something... could someone please tell me with which mail-account i registered with the other nickname?

SUGGESTED POSTS