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Password reset

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Password reset

BlueBelleDelle
Casual Listener

My password didn't seem to be working so I tried to reset this using the link at the log in screen.  I have tried this approx ten times and no email has yet appeared in my inbox.  I have contected the Spotify support team too.  I really miss the service, help!

4 Replies

Re: Password reset

Taylor
Community Legend

Hi, and welcome to the community!

 

Did you get the automated reply from the online contact form you submitted? If so, make sure you reply to that directly (even if its from a no reply), that way it will be sent to the spotify staff.

 

If you've done that and got no response, feel free to let me know your case number(s) and I'll escalate them so they get chased up by the staff.

 

Anthony 🙂

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Re: Password reset

BlueBelleDelle
Casual Listener

Hi, thank you for your help and quick response!  I have replied to the auto email, my case number is #00712349.  Thank you again for your help. 🙂

Re: Password reset

Taylor
Community Legend

@BlueBelleDelle wrote:

Hi, thank you for your help and quick response!  I have replied to the auto email, my case number is #00712349.  Thank you again for your help. 🙂


Hi,

 

I'll escalate this to the staff so they can chase it up, you should get a reply from a Moderator confirming it's all fixed/been replied to shortly 🙂

 

Anthony

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

Re: Password reset

Greg
Roadie

@BlueBelleDelle wrote:

Hi, thank you for your help and quick response!  I have replied to the auto email, my case number is #00712349.  Thank you again for your help. 🙂


I've found your case and replied, check your inbox 🙂 

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