Password wrong

[wastedtime]

Trying to upgrade. Get password is incorrect. Page does not ask for password. I am logged in. Same fault on Windows 7 and Android. Help file screen shots are not up to date. @spotifycares doesn't do weekends.

Do you no longer offer premum services? Has that closed?

Please advise.

[wastedtime]

Take that as a "this service is not for you then" Funnily enough, my insurance company that take the same amount of money off me each year as spotify would have done are able to field a helpline to call.

Thanks for your time. Will put the money saved towards an Amazon Prime subscription.

[Taylor]

Hi, and welcome to the community!

I do have to sleep sometimes you know 😛

I suggest you submit an online contact form; and someone at Spotify can look into it for you (I don't work for Spotify).
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

[wastedtime]

Have done. But I dislike forms that start off by trying to not get you to fill it in. A level of confidence in it's services that simply does not fit my experience so far.

I have the Amazon Prime page open and ready. Let's hope Spotify customer support work weekends. I am not optimistic. Spotify Premium experience very poor so far.

Thank you for your time.

[wastedtime]

Not looking very hopeful. Funny. If I ran such an operation. I would consider a weekend to be a peak time for new users to be trying to upgrade. What with the not being at work and everything. And would ensure proper support was in place. Old thinking seems to go out the window when a mouse and keyboard get involved.

[wastedtime]

Update. Very slow but got response to form. My problem had not been read. A copy and paste response to a different problem. Utter rubbish. Spotify Premium is not available to me. I would appreciate very much if Spotify could remove all the advertising for this service. As they are refusing to provide it.

Dreadful lazy operation all round. Not acceptable considering the money involved.

[wastedtime]

Still no response. 24 hours, Three routes no resolution. One copy and paste response to a different problem. Think hard before giving these guys money. They do not take there business seriously.

[Taylor]

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@wastedtime wrote:

Still no response. 24 hours, Three routes no resolution. One copy and paste response to a different problem. Think hard before giving these guys money. They do not take there business seriously.

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Hi,

Sorry, I've been away lately, I expected another superuser to deal with this.

Please let me know your case number (#series of numbers) and I'll escalate it so a staff member can send a proper response.

Anthony 🙂

[wastedtime]

The problem was resolved through twitter. There was a fault on my acount that required repairing. If the people at customer services had read my email rather than copy and pasting a response to a different question. This would have been resolved sooner.

Having to shout at a company on twitter to get a response is not a system. This is a large multi million pound operation. Not a babyish little start up. And this level of service is garbage.

I have indicated this on the feedback form customer service sent. A few months free subscription might not go a miss. If you want some "big company" lessons. Vodafone give you a free month every time you have cause to complain. Imagine that, learning a bit from a company that's been around a bit.

Thank you for your time anyway. I have learnt a lot about spotifys attitude to it's customers.