Pay for premium,but Only have free Spotify

[Kinely40]

Hi
I got a New phone and when logged on my Spotify Account again,all of my playlist r gone and I pay for premium Spotify,but at my account Its saying free. So what to Do??

[Maxim · Accepted solution]

Hey @Kinely40,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Kinely40]

Thanks for the help😊 I had another username as well,so now it works! THANKS again😊