Pay for premium but listed as free

[Maktoon]

Paid for premium but account said free not premium. Have ads on account. Why am I paying for premium but can't used it??

[knightsmove1974]

I also seem to have this problem an dcant fimd any contact details. Payment has gone from my account too!!!

[Nico]

Hey @Maktoon! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried reinstalling your app/client? If not here's a step by step tutorial.

You can also take a look at this thread for more instructions. ^^

Let us know if that helps, thanks!

Peace