Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I am on the free plan and want to upgrade to premium. I am in Canada and use a Samsung Galaxy S8.
I want to pay for a full year upfront and pay via PayPal. I am in Canada and double checked my country in my PayPal account matches the country in my spotify account.
When I choose the PayPal payment option it let's me log into my account and then I see the credit card linked but I want to pay using my bank account I have linked to my PayPal account.
When I click on change within my PayPal account I am not able to change the option to use my linked bank account. I only have the option of entering in another credit card.
Does anyone know why this is happening. I like to pay for things upfront rather than use a credit card or charge it each month.
Thanks
S Bibb
Hi @bibbsara,
Thanks for coming to the community with your query, folks here like myself are more than happy to help!
You may have looked at this before but it is a Spotify help page for PayPal troubleshooting: https://support.spotify.com/account_payment_help/payment_help/having-problems-using-paypal/
Now I have no experience in regard to paying with PayPal for this but maybe some other folks in the community can chip in. Also have you tried contacting PayPal about this?
Best wishes,
A
No problem! If you want to reach out to a member of the customer support team, you can do so via this link: https://www.spotify.com/about-us/contact/
Thanks I used the link and resolved my question. For anyone else so they know you can only pay for a year's subscription with a credit card even if its through PayPal. but you can purchase a physical gift card that's for a year's subscription and redeem it and obviously I can pay for that card via my bank account. you can find the gift cards in a shopper's drug mart I was told but I personally have seen them elsewhere where gift cards are sold
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…