Payed Spotify Familiy but Free account setting

[KireStreve]

I have payed 31-5 for my Spotify Family account but this morning I listen to some music and I get some ads....  So I looked at @SpotifyStatus but there is nothing wrong.

I have logged out and logged in on my devices and that don't work...

So I hope someone can help me

[osornios]

Hey @KireStreve

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Let me know how it goes. 🙂

[KireStreve]

@osornios thank you for you answer.

I have try logging into to my Spotify account with the username. That works but, only after a check my status said I have a free account. But I a have payment de last 8 months and I have paid for this month...

So I don't now what the do?

[osornios]

@KireStreve

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

Username/ID:        xxxxxxx

Is it the same you used to login to the website?

[KireStreve]

I have found the receipts from my subscription I my email and this is the username what I use to login to the website.

[osornios]

@KireStreve

You can login to the website with that username to check the status of your subscription, and your receipts.

With that info, fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.