Payed for premium but still only free account

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Payed for premium but still only free account

Milki1
Regular

So I payed for December for a premium account but it still says I have a free account and I’m not able to get in contact with Spotify. Is thee any way someone here could fix this? Or am I able to get my money back if it still won’t work the next days? 

7 Replies

Re: Payed for premium but still only free account

Rock Star 13
Rock Star 13

Hey @Milki1,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

Have a great day!

LukeRock Star 13
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Note: I'm not a Spotify employee.

Re: Payed for premium but still only free account

Milki1
Regular

But I never received a receipt. 

Re: Payed for premium but still only free account

Rock Star 13
Rock Star 13

Hey again @Milki1,

 

please follow this support link to get further information on your problem.

LukeRock Star 13
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Note: I'm not a Spotify employee.

Re: Payed for premium but still only free account

Milki1
Regular

Already did that. If I wouldn’t, I’d never have asked in the community. 

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Re: Payed for premium but still only free account

Rock Star 13
Rock Star 13

Ok @Milki1

 

you can contact the support trough this link.

 

Also it can be reached through Twitter via @spotifycares or trough the Spotifycares Facebook site.

 

 

Have a nice day!

 

 

LukeRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Payed for premium but still only free account

Milki1
Regular

That’s very nice of you, but I tried the first link you sent yesterday and all it said was I should search help in the community. On Facebook I get redirected to the help site of Spotify that won’t help. And I don’t have a twitter account. That can’t be true that one can’t get in touch with some employees of Spotify?? 

Re: Payed for premium but still only free account

Rock Star 13
Rock Star 13

When you follow this link, you have to fill in, what's not working and at the end click on I still need help. Then you can talk to the customer support.

LukeRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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