Payed for premium but still only free account

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Payed for premium but still only free account

Concert Regular
a week ago

So I payed for December for a premium account but it still says I have a free account and I’m not able to get in contact with Spotify. Is thee any way someone here could fix this? Or am I able to get my money back if it still won’t work the next days? 

7 Replies

Re: Payed for premium but still only free account

Rising Star
a week ago

Hey @Milki1,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

Have a great day!

 




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Without music, life would be a mistake. ~ Friedrich Nietzsche


Note: I'm not a Spotify employee.

Re: Payed for premium but still only free account

Concert Regular
a week ago

But I never received a receipt. 

Re: Payed for premium but still only free account

Rising Star
a week ago

Hey again @Milki1,

 

please follow this support link to get further information on your problem.

 




Please click the Accept as solution button and give a like if this answer was the one you looked for!




Without music, life would be a mistake. ~ Friedrich Nietzsche


Note: I'm not a Spotify employee.

Re: Payed for premium but still only free account

Concert Regular
a week ago

Already did that. If I wouldn’t, I’d never have asked in the community. 

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Re: Payed for premium but still only free account

Rising Star
a week ago

Ok @Milki1

 

you can contact the support trough this link.

 

Also it can be reached through Twitter via @spotifycares or trough the Spotifycares Facebook site.

 

 

Have a nice day!

 

 

 




Please click the Accept as solution button and give a like if this answer was the one you looked for!




Without music, life would be a mistake. ~ Friedrich Nietzsche


Note: I'm not a Spotify employee.

Re: Payed for premium but still only free account

Concert Regular
a week ago

That’s very nice of you, but I tried the first link you sent yesterday and all it said was I should search help in the community. On Facebook I get redirected to the help site of Spotify that won’t help. And I don’t have a twitter account. That can’t be true that one can’t get in touch with some employees of Spotify?? 

Re: Payed for premium but still only free account

Rising Star
Thursday

When you follow this link, you have to fill in, what's not working and at the end click on I still need help. Then you can talk to the customer support.

 




Please click the Accept as solution button and give a like if this answer was the one you looked for!




Without music, life would be a mistake. ~ Friedrich Nietzsche


Note: I'm not a Spotify employee.

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