Paying 2 times a month! Why?

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Paying 2 times a month! Why?

Newbie

Why does Spotify charge me 99sek every 1st ant 16nd every month?
I dont have any old card, but If I did should it be showing in my profile?

On my account it say I only have one payment/ month.

I have been looking back in the bank and its alot of money.
How do I do, i want my money back and I want it to stop!!!!

2 Replies
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Re: Paying 2 times a month! Why?

Rock Star 15
Rock Star 15

Hello @F_Karlsson, welcome to the Spotify Community!

 

It seems that you have a second account and you're paying for it too.

 

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

 

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

OviiiOneRock Star 15
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Re: Paying 2 times a month! Why?

user-removed
Not applicable

Hi,

 

I have sent your case 03054531 to the appropiate team.  They will be in touch soon.

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