My Question or Issue
I have been paying for premium for some time now but have noticed that my account now says free. My last payment was made at the beginning of October. I have previously signed in with Facebook and after reading other people's messages, realised maybe there is another account - I've reset the password and also signed in with Facebook - both accounts say free.
I don't want to keep on paying for something i can't get. I HAVE read the support suggestions and nothing is working. Can someone either help me to sort this out or tell me how to cancel my Spotify account and stop paying.