Paying for Premium but on Free

[dollspeight]

I have now paid 2 months of premium £9.99 x 2 through PayPal but my subscription is Free! I require a refund of these two payments.

[Maxim]

Hey @dollspeight and welcome to the Community!

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours, sometimes even faster.